Return and Refund Policy

At Pikanzo, we want you to shop with confidence. This Return and Refund Policy explains how returns, exchanges, and refunds are handled.

1. Return Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be in the same condition as received
  • Unused, unworn, and with original tags (if applicable)
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

2. How to Start a Return

To initiate a return, please contact us at:
support@pikanzo.com

If your return request is approved:

  • We will provide return instructions and next steps
  • You may be asked to provide photos or additional information to help us review the request

Important:
Items sent back without first requesting a return and receiving authorization may not be accepted.

If you have any questions regarding returns, you can always contact us at support@pikanzo.com.

3. Damages & Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right. Please include clear photos of the item and packaging when possible.

4. Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Items showing signs of use, damage, or alteration caused by the customer
  • Items returned without original packaging
  • Items returned after the 30-day return window
  • Gift cards or promotional items (if applicable)

If you are unsure whether your item qualifies, please contact us before starting a return.

5. Exchanges

We do not offer direct exchanges. The fastest way to get the item you want is to:

  1. Return the original item
  2. Once the return is accepted, place a new order for the replacement item

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Conditions:

  • The item must be unused, unworn, and with tags (if applicable)
  • In its original packaging
  • Proof of purchase is required

This right applies regardless of the standard 30-day return policy.

7. Refunds

Once we receive and inspect your return, we will notify you of the refund status.

If approved:

  • Refunds are issued to your original payment method
  • Please allow up to 10 business days for the refund to be processed after approval

Please note that your bank or credit card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@pikanzo.com.

8. Return Address

A return authorization is required before sending any items back. Once approved, we will provide the appropriate return address and instructions.

Company Information

FLAT/RM 3 13F HONOUR IND CTR 6 SUN YIP STREET CHAIWAN HK


Phone: +852 2980 3447
Email: support@pikanzo.com